Politique d’expédition

Last updated: October 16, 2024

Thank you for shopping with us! We strive to provide you with the best shipping experience possible. Below is our shipping policy, which outlines our shipping methods, costs, and delivery times.

Shipping Methods

We offer a variety of shipping options tailored to your location. During checkout, you can select your preferred shipping method, ranging from standard to express, if available.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight. We occasionally offer discounted or free shipping promotions, which will be indicated on our website.

Order Processing

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive a confirmation email once your order has been shipped, including tracking information.

Delivery Times

Delivery times may vary based on your location and the shipping method selected. Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather or carrier delays.

International Shipping

We currently offer international shipping to select countries. Additional customs fees or import duties may apply, which are the responsibility of the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date. We will assist you in resolving the issue.

Changes to Shipping Policy

We may update our shipping policy from time to time. Any changes will be reflected on this page, and we encourage you to review our policy periodically.

Contact Us

If you have any questions about our shipping policy, please reach out to our customer service team at shipping@enerstarsolutions.com.

Thank you for choosing us for your shopping needs!