EnerStarlink Advanced Support Services
At EnerStar Solutions, we pride ourselves on providing unparalleled advanced support services to our Starlink customers. Our commitment to ensuring seamless connectivity and top-notch customer experience is reflected in the following features:
24/7 Operational Availability
Our support services are available round the clock, 365 days a year. We understand that technical issues can arise at any time, and our dedicated team of experts is always ready to assist you.
Maximum 4-Hour E-mail Response Time
We value your time and aim to provide prompt assistance. You can expect a response to your e-mail inquiries within a maximum of 4 hours.
Maximum 30-Minute Phone Response Time
For urgent technical support needs, our 24/7 Network Operations Center (NOC) ensures that you get a quick response within 30 minutes when you reach out to us via phone.
24/7 Priority Service/Delivery on Warrantied Hardware Support and Parts Replacement
Your business continuity is crucial to us. With our priority service, any orders placed under warrantied hardware support and parts replacement will be processed and shipped with the utmost urgency. We understand the importance of next business day delivery wherever possible to minimize downtime.
Confirmation of Shipment Documentation to Ensure Business Continuity
We keep you informed at every step. When your warrantied hardware and parts replacement order is shipped, we provide you with confirmation documentation to track its progress and ensure a smooth delivery.
RMA Policy
In the event of any hardware issues covered under warranty, we have a straightforward Return Merchandise Authorization (RMA) process in place. This ensures that faulty equipment can be replaced or repaired efficiently.
Customer Portal
Our easy-to-use customer portal grants you access to a wealth of information. From viewing your services and usage statistics to checking invoices and monitoring trouble tickets, you have full visibility and transparency over your Starlink services.
EnerStarlink Other Services
24/7 NOC Support
Already own a Starlink device and unable to receive the assistance you require?
Talk to us! Our 24/7 NOC offers live technicians. We provide custom portals for our customer with customizable pro active alerts.
Emergency Assistance
Get connected anywhere, even in the most extreme situations.
We provide temporary high-speed internet and LTE cell phone coverage even in the most remote locations with our full solar mobile equipment.
Events & Occasions
Are you hosting an event that will require high-speed internet for large group of people?
We offer temporary, pop-up high-speed internet for both local and remote events, including concerts, corporate gatherings, gun shows, trade exhibitions, and racing events.
At EnerStar Solutions, we are dedicated to exceeding your expectations and providing the support you need to make the most of your Starlink internet connectivity. Our team is here for you 24/7, ready to deliver unmatched assistance and ensure your online experience is nothing short of exceptional.
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