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Get EnerStar Advanced Support Services with your Starlink
At EnerStar Solutions, we pride ourselves on providing unparalleled advanced support services to our Starlink customers. Our commitment to ensuring seamless connectivity and top-notch customer experience is reflected in the following features:
24/7 Operational Availability
Our support services are available round the clock, 365 days a year. We understand that technical issues can arise at any time, and our dedicated team of experts is always ready to assist you.
Maximum 4-Hour E-mail Response Time
We value your time and aim to provide prompt assistance. You can expect a response to your e-mail inquiries within a maximum of 4 hours.
Maximum 30-Minute Phone Response Time
For urgent technical support needs, our 24/7 Network Operations Center (NOC) ensures that you get a quick response within 30 minutes when you reach out to us via phone.
24/7 Priority Service/Delivery on Warrantied Hardware Support and Parts Replacement
Your business continuity is crucial to us. With our priority service, any orders placed under warrantied hardware support and parts replacement will be processed and shipped with the utmost urgency. We understand the importance of next business day delivery wherever possible to minimize downtime.
Confirmation of Shipment Documentation to Ensure Business Continuity
We keep you informed at every step. When your warrantied hardware and parts replacement order is shipped, we provide you with confirmation documentation to track its progress and ensure a smooth delivery.
RMA Policy
In the event of any hardware issues covered under warranty, we have a straightforward Return Merchandise Authorization (RMA) process in place. This ensures that faulty equipment can be replaced or repaired efficiently.
Customer Portal
Our easy-to-use customer portal grants you access to a wealth of information. From viewing your services and usage statistics to checking invoices and monitoring trouble tickets, you have full visibility and transparency over your Starlink services.
Starlink Mounts & Accessories
![shortwallmount_50468e2b-1103-4fca-b9ba-cb7150be4e8d](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/shortwallmount_50468e2b-1103-4fca-b9ba-cb7150be4e8d.jpg?v=1693950630)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/short-wall-mount.jpg?v=1692732277&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/starlink-HPperfDish.png?v=1690218994&width=500&height=500&crop=center)
![hp-pipe](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/hp-pipe.jpg?v=1693951481)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/starlink-HPperfDish.png?v=1690218994&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/hp-pipe-adapter-01.jpg?v=1692731812&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/ground-pole-mount.jpg?v=1701817859&width=500&height=500&crop=center)
![flat-hp-pipe](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/flat-hp-pipe.jpg?v=1693951080)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/flat-hp-pipe-adapter.jpg?v=1690225264&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/low-profile-mount_69f48a3b-7657-4e1b-966c-6b384ad1bd23.jpg?v=1692735554&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/low-profile-mount.png?v=1690218952&width=500&height=500&crop=center)
![truck-mount](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/truck-mount.jpg?v=1693951729)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/low-profile-mount_69f48a3b-7657-4e1b-966c-6b384ad1bd23.jpg?v=1692735554&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/in-motion-truck-ford.png?v=1691594969&width=500&height=500&crop=center)
![](https://cdn.shopify.com/s/files/1/0770/5562/3488/files/low-profile-mount.png?v=1690218952&width=500&height=500&crop=center)
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